Optimizing Natural Language Processing Using ChatGPT for Automated Question and Answer Systems in Public Services. International Journal of Information System and Innovative Technology, [S. l.], v. 4, n. 2, p. 19–22, 2025. DOI: 10.63322/y3d3yr10. Disponível em: https://ejournal.gevivapublisher.org/index.php/ijisit/article/view/81.. Acesso em: 6 feb. 2026.